Privacy policy

Privacy Policy

Last Updated: April 2026

At Emerald Merch Hub (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable New South Wales laws.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit metagifts.com.au, contact us, request a quote, or place an order with Emerald Merch Hub.

1. Who We Are

Emerald Merch Hub
Sydney, New South Wales, Australia
📧 quote.EMH@gmail.com
📞 0480 459 864

2. What Personal Information We Collect

We may collect personal information including:

Name
Business name
Billing and delivery address
Email address
Phone number
Order details
Payment confirmation details
Artwork, logos and files you supply
Website usage data (such as IP address, browser type, device information)

We only collect information reasonably necessary to provide our products and services.

3. How We Collect Information

We collect personal information when you:

Place an order
Request a quote
Contact us by email, phone or website form
Upload artwork or logos
Subscribe to marketing updates
Browse our website using cookies or analytics tools

4. How We Use Your Information

We may use your information to:

Process orders and payments
Create and deliver your products
Provide customer service
Send order updates and tracking information
Improve our website and services
Prevent fraud or misuse
Send marketing communications (you may opt out anytime)
Meet legal and tax obligations

We will only use your personal information for lawful business purposes.

5. Shopify, Payments & Third Parties

Our website may be hosted on Shopify and may use trusted third-party providers such as:

Payment gateways
Australia Post / couriers
Email marketing providers
Website analytics providers
Accounting / admin systems

These providers may handle personal information only as required to perform their services.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

Improve website performance
Remember preferences
Measure traffic and usage
Support advertising and remarketing

You may disable cookies in your browser settings, although some site functions may be affected.

7. Marketing Communications

We may send promotions or offers by email or SMS where permitted by law.

You may unsubscribe at any time using the unsubscribe link or by contacting us.

8. Disclosure of Information

We do not sell your personal information.

We may disclose your information to:

Delivery companies
Payment processors
IT or website service providers
Professional advisers
Government authorities where legally required

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online transmission or storage system is completely secure.

10. Access & Correction

You may request access to personal information we hold about you or ask us to correct inaccurate details.

To make a request, contact us using the details below.

11. Retention of Information

We keep personal information only for as long as reasonably necessary for business, taxation, warranty, dispute resolution or legal compliance purposes.

12. Overseas Disclosure

Some service providers (such as Shopify or software providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.

13. Complaints

If you believe we have breached your privacy rights, please contact us first so we can investigate.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website.

15. Contact Us

Emerald Merch Hub
📧 quote.EMH@gmail.com
📞 0480 459 864